Frequently Asked Questions (FAQ)

General Questions

What does Bawabaa Digital Solutions provide?

Bawabaa Digital Solutions provides WordPress plugins, website development services, and educational content related to web development and programming. All products are delivered digitally through your user account on our website.

Do you ship physical products?

No. We do not sell or ship physical goods.
All products and services are delivered electronically.

Orders & Payments

What payment methods do you accept?

We accept secure online payments through our payment gateway provider. Payments are processed safely and encrypted.

I paid but did not receive access. What should I do?

After payment:

1. Log in to your account at https://bawabaa.com
2. Go to My Account → Orders
3. Open your order to access downloads or content

Access is usually instant but may take up to 24 hours in rare verification cases.

If you still cannot access your purchase, contact: support@bawabaa.com

Will I receive a receipt?

Yes. After payment confirmation, a receipt and order confirmation are automatically sent to your registered email address.Downloads & Products

Where can I download my purchased plugin?

Go to My Account → Downloads and click the download link next to your purchased product.

How many times can I download my product?

You can download your purchased product multiple times using your account.

Do your plugins include future updates?

Yes. Purchased plugins include updates within the same version release cycle.

What are the hosting requirements?

Minimum requirements:

• WordPress 5.8 or later
• PHP 7.4 or later
• MySQL 5.7 or later

Subscriptions

What does a subscription give me?

Subscriptions provide access to premium articles, tutorials, and restricted learning materials available only to members.

Are subscriptions automatically renewed?

Yes. Subscriptions renew automatically at the end of each billing cycle unless cancelled.

How do I cancel my subscription?

1. Log in to your account
2. Go to My Account → Subscriptions
3. Click Cancel

You will keep access until the end of the current billing period.

Refunds & Billing

Can I get a refund?

Refunds may be issued if:

• A duplicate payment occurs
• The product is not delivered
• A technical issue cannot be resolved

Because digital products are instantly accessible, refunds are not available after successful access unless a system error occurred.

I was charged twice. What should I do?

Contact support immediately with your payment details. Duplicate transactions will be reviewed and refunded if confirmed.

Account & Support

I forgot my password. How do I recover my account?

Use the Forgot Password option on the login page and follow the instructions sent to your email.

How can I contact support?

Email: support@bawabaa.com

We respond within 24 hours on business days.

What should I include when contacting support?

Please include:

• Your full name
• Order number
• Description of the issue

This helps us assist you faster.

Services

Do you provide custom website development?

Yes. We provide website development services delivered digitally. Delivery time typically ranges from 3–7 business days depending on project scope.

Can I cancel a service order?

Yes, if work has not started. Once development begins, partial charges may apply depending on completed work.